Refund policy

Sending a package using DPD Returns:

You can return your package to us for a refund free of charge using DPD Returns. If you require new items in exchange for your return, please note this must be done as a separate, new order on our website. Exchanges will not be facilitated through this process.

1. EMAIL returns@kustomworkwear.ie  WITH YOUR ORIGINAL ORDER NUMBER, NAME, AND THE REASON YOU ARE RETURNING YOUR ORDER.
   
   
2. WE WILL THEN SEND YOU YOUR RETURNS PAPERWORK, PLEASE PRINT THIS OFF AND PALCE INSIDE THE PACKAGE THAT YOU ARE RETURNING.
   
   
3. Click here and follow the steps to book in your package. Make sure to include your order number in the reference box.
   
   
4. A refund will be applied to the card the original payment was made with.
   
   
5. Please allow 5-10 working days for refunds to be processed.